Thank you for your continued patronage of HOTEL THE CELESTINE GINZA.

Construction work on a nearby building is currently taking place on the following dates and times:

■Dates: Friday, November 3, 2023 to Tuesday, February 29, 2028 *Excluding weekends and holidays

■ Time:​ ​8:00​ ​to​ ​18:00

(Working hours may vary)

During the construction period, there will be times when noise and vibration will occur, which will cause a great deal of inconvenience to our users.

Thank you for your understanding.

If you have any questions or concerns, please contact the hotel.

Thank you for your continued patronage of HOTEL THE CELESTINE GINZA.

Electrical equipment construction work will be carried out near the hotel on the following dates and times.

■Dates: Saturday, November 1, 2025 - Thursday, April 30, 2026

■ Time: (Weekdays) 2:00​ ​AM to 7:00AM

(Saturdays, Sundays, and holidays) 10:00 PM to 6:00 AM the next day

(Working hours may vary)

During the construction period, there will be periods of noise, and we apologize for any inconvenience this may cause to our guests.

Thank you for your understanding.

If you have any questions or concerns, please contact the hotel.

The problem with our email system that occurred around 6:00 PM on January 12th was caused by a hardware failure in an external system.
The service was restored around 9 p.m. on the same day.

Currently, the MGH Rewards Club related systems and QR check-in system are operating normally.

We deeply apologize for any inconvenience or trouble caused to our customers.

We have recently confirmed that some guests who made reservations through Booking.com have received messages via WhatsApp and other platforms, attempting to direct them to phishing websites.
Please note that Booking.com will never ask for your credit card information or request payments by email or chat messages sent in relation to your reservation.
If you receive any suspicious messages by email, SMS, WhatsApp, or other social media platforms, please do not open any attached files or click on any URL links in those messages.

Points exchange (gifts) will be shipped within the year only for applications received by Thursday, December 25th.
Orders placed after Friday, December 26th may take up to 20 days to be delivered.
We apologize for any inconvenience this may cause and appreciate your understanding.

Additionally, the MGH Rewards Club Membership Office will be closed during the following period for the New Year holidays.

Holiday Closure: December 27, 2025 (Sat) – January 4, 2026 (Sun)

For inquiries regarding accommodation, please select the hotel on this inquiry form and submit it.

URL
https://www.celestinehotels.jp/form/

Recently, there have been numerous reports of mobile batteries (including other products with built-in lithium-ion batteries) overheating and catching fire both in Japan and overseas.
To ensure the safety and security of all our guests, we ask for your cooperation in observing the following regarding the use of mobile batteries in guest rooms.

1) To avoid any unforeseen circumstances such as fire, please be sure to unplug your mobile battery when you are away from your room or while sleeping.
2) When charging electronic devices such as mobile phones using a mobile battery, or when using the power outlet in your guest room to charge your mobile battery, please be careful about where you charge it.
- Places exposed to direct sunlight, such as near a window
- On flammable materials such as beds, sheets, and curtains
3) When using or charging a mobile battery, please always do so in a location where you can check its condition yourself.

Please note that if cleaning staff find any of the above conditions during room cleaning, they may move the mobile battery or stop charging it to ensure safety.

We appreciate your understanding and cooperation.

Thank you very much for your continued patronage of The Celestine Hotels.

The vehicle entrance and exit for the "Nishiginza Parking Lot" affiliated with our hotel has been changed.

For details, please check the URL below.

Car entrance map | Nishi Ginza parking lot (nishiginzaparking.co.jp)

If you have any questions or concerns, please contact the hotel.