Scope of application

Article 1

1. Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be in accordance with the provisions of this agreement, and matters not stipulated in this agreement shall be in accordance with laws and ordinances or generally established customs.
2. If the hotel agrees to a special agreement within the scope of laws and customs, the special agreement shall take precedence, regardless of the provisions of the preceding paragraph.

Application for accommodation contract

Article 2

1. Guests who intend to apply for an Accommodation Contract with the hotel shall notify the hotel of the following particulars:
   1. (1) Guest name, registered address and telephone number (or mobile phone number)
   2. (2) Accommodation date and estimated time of arrival
   3. (3) Accommodation charges (In principle, according to the basic accommodation charges listed in Attached Table 1.)
   4. (4)Other matters deemed necessary by the hotel
2. In the event that the guest requests, during his/her stay, the continuation of the accommodation beyond the date of accommodation in Item 2 of the preceding Paragraph, the hotel shall treat it as an application for a new Accommodation Contract at the time such request is made.
3. Personal information obtained at the hotel will be used in accordance with the "Handling of Personal Information".

Establishment of accommodation contract, etc.

Article 3

1. An accommodation contract shall be deemed to have been concluded when the hotel has accepted the application as stipulated in the preceding article. However, this shall not apply when it is proved that the hotel did not accept the request.
2. When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, the application fee specified by the Hotel shall be paid by the date designated by the hotel, up to the basic accommodation fee for the period of stay (3 days if the period of stay exceeds 3 days). I'll enjoy having this.
3. The deposit shall first be applied to the accommodation charges to be finally paid by the guest, and in the event that a situation arises in which the provisions of Articles 6 and 18 apply, the deposit shall be applied in the order of cancellation charges and then compensation. , If there is any remaining balance, it will be refunded at the time of payment of charges as stipulated in Article 12.
4. If the application fee in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the accommodation contract shall become invalid. However, this is limited to cases where the hotel has notified the Guest to that effect when specifying the due date for payment of the application fee.

Special contract requiring no payment of application fee

Article 4

1. Not withstanding the provisions of Paragraph 2 of the preceding Article, the hotel may enter into a special contract that does not require the payment of the deposit as stipulated in the same Paragraph after the conclusion of the contract.
2. If the hotel does not request the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and does not specify the due date for payment of the application fee when accepting the application for the Accommodation Contract, it will be treated as having accepted the special contract as stipulated in the preceding Paragraph.

Refusal to conclude an accommodation contract

Article 5

The hotel may not accept the conclusion of an accommodation contract in the following cases.

1. When the application for accommodation does not comply with these terms and conditions.
2. When there is no room available due to full occupancy.
3. When it is recognized that the person who intends to stay is likely to act contrary to the provisions of laws and regulations, public order or good morals in relation to accommodation.
4. A person who intends to stay uses violent words or deeds toward the hotel employees or other guests, restrains the hotel employees for a long period of time, or interferes with the work of the hotel employees, etc. When it is recognized that there is a risk of disturbing the peaceful operation of the Hotel.
5. When the person who intends to stay has any of the following reasons.
   1. (1) Organized crime groups designated by the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), designated gang members, etc., or related parties, and other anti-social forces .)
   2. (2) Corporations or other organizations whose business activities are controlled by organized crime groups, etc., or members thereof
   3. (3) Corporations or their members whose officers are organized crime groups, etc.
6. When the person who intends to stay is clearly recognized as having an infectious disease.
7. When the person seeking accommodation makes violent demands or is requested to make excessive demands such as the following.
   1. (1) Provision of services not provided by the Hotel
   2. (2) Provision of services contrary to laws and public order and morals
   3. (3) Post-contract discount requests without justifiable reasons
   4. (4) Room upgrade without justifiable reason, provision of meals not included in the contract
   5. (5) Any other burden beyond the reasonable scope
8. When there is abusive language, assault, intimidation, blackmail, or fraudulent behavior towards hotel employees or other guests.
9. When you write malicious posts such as slanderous slander on SNS, bulletin boards, etc.
10. When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons.
11. When the person who intends to stay is drunk, etc. and is likely to cause significant inconvenience to other guests or employees of the Hotel, or when he or she behaves to cause significant inconvenience to other guests or employees of the Hotel (Tokyo Metropolitan Government based on prefectural ordinances).
12. When the Guest seeking accommodation has had trouble with the Hotel or hotels operated by Mitsui Fudosan Hotel Management in the past.

Guest Right to Cancel Contract

Article 6

1. The Guest may cancel the Accommodation Contract by notifying the hotel.
2. If the guest cancels the accommodation contract in whole or in part due to reasons for which the guest is responsible (Except when the guest cancels the accommodation contract prior to payment.) will charge a penalty as listed in the attached table 2. However, in the event that the Hotel has agreed to a special agreement as set forth in Article 4, Paragraph 1, the Hotel will notify the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract in accordance with the special agreement. Only when notified.
3. If the guest does not arrive by 8:00 p.m. on the day of accommodation without contacting the hotel (if the estimated time of arrival is specified in advance, 2 hours after that time), the Accommodation Contract may be treated as being canceled by the guest.

The hotel's right to cancel the contract

Article 7

1. If this fact is discovered after making a reservation or during use, the hotel will refuse to use it at that point.
   1. (1) When it is recognized that the Guest is likely to act against the provisions of laws and regulations, requests from public offices, etc., public order or good morals, or is deemed to have done the same.
   2. (2) If the Guest uses abusive language or violence against an employee of the Hotel, restrains an employee of the Hotel for a long period of time, or interferes with the work of an employee of the Hotel, or otherwise disturbs the peace and order of the Hotel. When it is recognized that there is a risk of disturbance.
   3. (3) When any of the following reasons applies to a person applying for an accommodation agreement and a contract related thereto, or a person using the Hotel.
      1. (1) When you are an organized crime group or a related person or other organized crime group, etc.
      2. (2) Corporations, other organizations, or members whose business activities are controlled by organized crime groups, etc.
      3. (3) Corporations or their members whose officers are organized crime groups, etc.
      4. ④ When the guest behaves in a way that causes significant inconvenience to other guests
   4. (4) When it is clearly recognized that the guest has an infectious disease.
   5. (5) When a violent demand is made regarding accommodation, or when a burden exceeding the reasonable range is demanded as follows. In addition, it also includes cases where similar acts occurred in the past.
      1. ①Provision of services not provided by the Hotel
      2. ② Provision of services that violate laws and public order and morals
      3. (3) Post-contract discount request without justifiable reason
      4. ④Upgrading guest rooms without justifiable reason, providing meals not included in the contract
      5. ⑤When there is a threat, extortion, or fraudulent act against an employee of the Hotel.
      6. ⑥ When you write malicious posts such as false content or slander against hotel employees on SNS, bulletin boards, etc.
      7. ⑦ When you make an intimidating and unreasonable demand and are asked to bear a burden that exceeds the reasonable range. Or when it is recognized that a similar act has occurred in the past at the Hotel or a hotel operated by Mitsui Fudosan Hotel Management.
      8. (8) When there is an act similar to (1) to (7) above.
   6. (6) When it becomes impossible to stay due to reasons caused by force majeure such as natural disasters.
   7. (7) When the person who intends to stay is drunk, etc. and is likely to cause significant inconvenience to other guests, or when he or she behaves in a manner that causes significant inconvenience to other guests (based on prefectural ordinances).
   8. (8) When the Guest smokes in places other than those designated by the Hotel, smokes in bed in the bedroom, mischief against firefighting equipment, etc., or does not comply with any other prohibited items of the usage rules established by the Hotel.
2. When the hotel has canceled the Accommodation Contract in accordance with the provisions of the preceding paragraph, the guest will not be charged for the accommodation services, etc. that have not yet been provided.

Registration of accommodation

Article 8

1. The guest shall register the following particulars at the front desk of the hotel on the day of accommodation.
   1. (1) Guest's name, age, gender, address, telephone number (or mobile phone number) and occupation
   2. (2) For foreign nationals, nationality, passport number, place of entry and date of entry
   3. (3) For foreigners who do not have an address in Japan, in addition to the provisions of the preceding item, a copy of their passport
   4. (4) Departure date and scheduled departure time
   5. (5) Companion's name
   6. (6) Other matters deemed necessary by the Hotel
2. When the Guest intends to pay the charges in Article 12 by means of traveler's cheques, accommodation coupons, credit cards, etc., which can be substituted for currency, he/she shall present them in advance at the time of registration in the preceding Paragraph.

Room usage time

Article 9

1. Please refer to the hotel service information "Check-out" for the hours during which guests can use the hotel's guest rooms. However, if you stay consecutively, you can use it all day except for the day of arrival and departure. Please note that even after the check-in start time, it may be unavoidable to have to wait due to the maintenance of the guest room.
2. Not withstanding the provisions of the preceding Paragraph, the hotel may permit the guest to use the guest room outside the hours stipulated in the same Paragraph. In this case, the following additional charges will apply.
   1. (1) Until 3:00 pm, 30% of the basic room charge
   2. (2) Until 6:00 pm, 50% of the basic room charge
   3. (3) 100% of the basic room charge after 6:00 pm
   Please note that we may not be able to accommodate you if the rooms are full.

Compliance with usage rules

Article 10

Guests are required to comply with the "usage rules" stipulated in the "accommodation agreement" within the premises of the hotel.

Business Hours

Article 11

1. We will inform you about the business contents and business hours of the main facilities of the hotel by the pamphlets provided, notices in various places, information in the guest room, etc.
2. Business hours may be temporarily changed due to unavoidable circumstances. In that case, we will notify you in an appropriate manner.

Payment of fees

Article 12

1. The breakdown of the accommodation charges, etc. to be paid by the guest shall be as listed in Appended Table 1.
2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk when requested by the Hotel, in currency or by means of traveler's cheques, accommodation coupons, credit cards, etc. approved by the Hotel.
3. Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.

Our responsibility

Article 13

1. The hotel shall compensate the Guest for damages in the event that the hotel has caused damage to the Guest due to the fulfillment of the Accommodation Contract and related contracts, or the non-fulfillment thereof. However, this shall not apply if it is due to reasons not attributable to the hotel.
2. In order to deal with unexpected fires, etc., the hotel has ryokan liability insurance.

Handling when contracted rooms cannot be provided

Article 14

1. When the hotel cannot provide the contracted guest room to the guest, the hotel shall obtain the guest's consent and arrange other accommodation facilities under the same conditions as much as possible.
2. Not withstanding the provisions of the preceding paragraph, when other accommodation cannot be arranged, the hotel shall pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation fee will be paid.

Handling of deposited items

Article 15

1. The hotel will compensate for the loss or damage to the items deposited by the guest at the front desk, except in the case of force majeure. However, with regard to cash and valuables, if the guest did not declare the type and value in advance, the hotel will not be liable for damages (up to a limit of 150,000 yen) unless there is intentional or gross negligence on the part of the hotel to compensate.
2. The Hotel shall not be held responsible for loss, breakage, or other damage caused intentionally or negligently on the part of the Hotel in the event that the Guest has not deposited the goods, cash, or valuables brought into the Hotel at the front desk. The hotel will compensate for the damage. However, for items for which the guest did not declare the type and value in advance, the hotel will compensate for the damage (up to 150,000 yen), except in cases of intentional or gross negligence on the part of the hotel.
3. The hotel does not accept works of art, antiques, musical instruments, etc.

Storage of guest's baggage or personal belongings

Article 16

1. If the guest's baggage arrives at the hotel prior to their stay, the hotel will take responsibility for keeping it only when the hotel agrees before the arrival of the baggage, and will hand it over to the guest when he or she checks in at the front desk.
2. In the event that baggage or belongings are left behind at the hotel after the guest has checked out, the hotel will, in principle, wait for an inquiry from the owner and ask for instructions. If there is no instruction from the owner, valuable items will be delivered to the nearest police station within 7 days including the date of discovery, and other items will be disposed of after 3 months. However, food, beverages, cigarettes, magazines, items that may damage the sanitary environment, and other items equivalent to waste (obviously broken items) will be discarded the next day even within the storage period. .
3. In the case of the preceding two paragraphs, the hotel's responsibility for the custody of the guest's baggage or belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and in the case of paragraph 2, The provisions of paragraph 2 shall apply.
4. The Hotel may voluntarily inspect the contents of misplaced baggage or belongings in order to properly dispose of them according to the nature of the contents.
5. If there is any cost involved in handing over an item found at the hotel to its owner, the owner will be responsible for the cost.
6. In the event that a guest intentionally or negligently leaves personal belongings, such as oversized garbage, that require a disposal fee in the guest room, common areas, or other areas of the hotel premises, in addition to the legally stipulated disposal costs, the hotel will charge We will charge you an equivalent amount as a proxy fee. In addition, if it is objectively assumed that the item was left intentionally unattended, or if there is no contact regarding the belongings within one week from the date of check-out, the item will be intentionally left unattended and the ownership will be abandoned. We will treat it as if it was done.

Parking Liability

Article 17

1. Regarding accidents, theft, etc., in parking lots managed by the hotel (hereinafter referred to as "hotel parking lots") or parking lots not managed by the hotel (hereinafter referred to as "affiliated parking lots"), We will not be held responsible for any damages that are not due to reasons attributable to the Hotel.

Guest Responsibility

Article 18

In the event that the hotel suffers damage intentionally or negligently on the part of the guest, the guest shall compensate the Hotel for the damage.

《Remarks》The basic accommodation fee is based on the price list presented in the front brochure.

A: no stay
B: Same day
C: The day before
D: 9 days ago
E: 10 days ago

• * % is the ratio of the penalty to the basic accommodation fee.
• * If the number of days contracted is shortened, a penalty for one day (the first day) will be collected regardless of the number of days shortened.
• * If the contract is canceled for some of the group guests (15 people or more), 10% of the number of guests as of 10 days before the stay (if the application is accepted after that date, the date of acceptance) (fractions are not included) (rounded up) will not be charged a penalty.

Refusal to conclude a contract for services other than accommodation

Article 19

In the following cases, the Hotel may not accept a contract for services other than accommodation.

1. When any of the following reasons applies to the person applying for a contract for the relevant service or the person using the Hotel.
   1. (1) Corresponding to organized crime groups, etc. specified in Article 5, Paragraph 5
   2. (2) Those judged to be likely to act against laws and regulations, requests from public offices, etc., or acts contrary to public order and morals
2. When the Guest behaves in a way that causes significant inconvenience to other guests of the Hotel.
3. When the Hotel or an employee of the Hotel is requested to bear a burden that exceeds the reasonable range as follows.
   1. (1) Provision of services not provided by the Hotel
   2. (2) Provision of services contrary to laws and public order and morals
   3. (3) Requests for discounts without justifiable reasons
   4. (4) Coercion to matters without justifiable grounds, provision of services not included in the contract
   5. (5) When there is abusive language, assault, delay (detainment for a long time), threats, blackmail, or fraudulent acts against our hotel employees.
   6. (6) When writing malicious posts such as false content or slanderous slander against hotel employees on SNS, bulletin boards, etc.
   7. (7) When you make coercive and unreasonable demands and are asked to bear a burden that exceeds the reasonable range. Or when it is recognized that a similar act was once performed within a group hotel. (If this fact is discovered after making a reservation or during use, we will refuse to use it at that point.)
4. When you violate the hotel's usage rules. (Including cases where the hotel determines that there is a risk of violation)
5. When the Hotel determines that the use of the Hotel is unacceptable based on reasonable grounds.

Governing Law and Court of Jurisdiction

Article 20

Disputes concerning accommodation contracts between the Hotel and the Guest shall be governed by Japanese law, and the Tokyo District Court or the Tokyo Summary Court shall be the agreed jurisdictional court of first instance.

Change of accommodation agreement

Article 21

1. The hotel may change the accommodation agreement at its discretion in the following cases.
   1. (1) When the modification of the Accommodation Contract conforms to the general interests of the Guest.
   2. (2) The change of the accommodation agreement does not go against the purpose of the accommodation contract, and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, the content of the change, and other circumstances related to the change. When.
2. In changing the accommodation agreement pursuant to the preceding paragraph, the hotel shall notify the effect of the change, the content of the changed accommodation agreement, and the effective date on the hotel website at least two weeks prior to the effective date of the revised accommodation agreement. We will post it on our website.

internet communication

Article 22

1. The use of Internet communication within the Hotel shall be done at the customer's own responsibility. Service may be interrupted or terminated without notice due to system failure or other reasons.
2. The Hotel shall not be held responsible for any damages caused to the customer as a result of service interruption due to system failure or other reasons while using the Internet communication, unless the Hotel is responsible for the damage. yeah. If damage is expected or has actually occurred to the Hotel or a third party due to an act that the Hotel deems inappropriate when using Internet communication, we will request the suspension of use of the service and compensate for the damage caused. I will.

Guidelines for dealing with customer harassment

Article 23

If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.

1. Definition of Customer Harassment

   Requests that are deemed inappropriate or that are intended to achieve a request in a manner that exceeds the scope of what is considered socially acceptable
   The following are examples and are not limiting.

   1. (1) Unreasonable demands for an apology
   2. (2) Excessive or unreasonable demands
   3. (3) Requests for the provision of services that are socially excessive
   4. (4) Physical attacks (assault, injury)
   5. (5) Mental attacks (threats, slander, libel, insults, verbal abuse)
   6. (6) Intimidating behavior
   7. (7) Continuous, persistent behavior
   8. (8) Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
   9. (9) Discriminatory behavior
   10. (10) Sexual behavior (sexual harassment)
   11. (11) Attacks or demands against individual employees
   12. (12) Recording or filming without a legitimate reason and without consent
   13. (13) Defamation or the provision or dissemination of false information on social media or the Internet
   14. (14) Demanding an exchange of goods, monetary compensation, or an apology without a legitimate reason

others

Article 24

1. In accordance with the Fire Service Act, our hotel has installed fire alarms throughout the hotel, and in the event of a fire or any other reason detected by the alarm, an announcement may be made in the hotel. The hotel does not take any responsibility even if the guest suffers damage due to the in-house broadcasting.
2. For your safety, even if you have a "Do not disturb" card on the door of your room, or even if it is lit by the button, If we are unable to contact you, hotel staff will contact you by phone or call you in front of your room. In addition, please understand that we will enter the guest room out of necessity if the Hotel deems it necessary, such as when there is no response or in an emergency.
3. Please refrain from taking photos, videos, DVDs, or any other equipment for commercial purposes in the guest rooms or on the premises. Also, even if it is privately shot or recorded, please do not post it on the Internet for business purposes or distribute it using various SNS without permission. (Including live distribution) In some cases, it may be subject to legal action.
4. Please refrain from meeting visitors in your room.
5. We do not allow guests (including companions) who are not registered in accordance with Article 2 of the accommodation agreement to meet or stay in the guest room.
6. In the event that the hotel receives an item delivered to the customer on behalf of the customer, the hotel will not be held responsible for any loss or damage to the item unless it is due to reasons attributable to the hotel.
7. We do not accept requests for whereabouts using the address of our hotel facilities as a resident registration. Proof of stay will be issued by issuing an "accommodation certificate" and not a "residence certificate".
8. The Hotel shall not be liable for any trouble or accident that occurs in the self-cloaking spaces unless such trouble or accident is due to reasons beyond the control of the Hotel.