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Through the subtle yet intimate hospitality we offer,
we cultivate and weave deep connections.
A place where you will always be welcomed,
whenever you desire.
That is our heartfelt aspiration.
A hotel for the mature who spends time in Ginza,
the city of elegance.
104 rooms of magnificence and tranquility.
A stylish and elegant space that honors history,
filled with light and greenery.
Where the past and future
intertwine on the land of the Satsuma clan.
A place of the distant past in Higashiyama, Kyoto Gion.
An exceptional timeless space for the sophisticated.
Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.
Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.
1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.
(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason
We would like to express our deepest condolences to those who lost their lives and our sympathies to those affected by the heavy rains that occurred on the Noto Peninsula in September 2024.
We sincerely pray for the safety of everyone in the affected areas and for a speedy recovery.
Please note that we are currently collecting donations in the hotel lobby. We appreciate your kind cooperation.
Starting Wednesday, April 1, 2025, we will be changing the names of some room types.
For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.
