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The comfort that makes you want to return to Ginza.
A special place that offers both glam and peace.
Experience the country, the land.
Its traditions, taste, and aesthetics.
An experience unique to the land,
deep in your memory.
A place to return to for a time that is uniquely you.
A place to return to yourself,
like a home away from home,
like a special hideout.
There is as much hospitality as there are customers.
Hospitality to each and every one of our guests for an irreplaceable comfort.
We will be conducting maintenance on the reservation system from 3:00 a.m. to 8:00 a.m. on Wednesday, January 22, 2025.
During maintenance, all reservations made via our website and smartphone app will be unavailable.
■Date: Wednesday, January 22, 2025
■Time: 2:00 a.m. to 8:00 a.m.
■ Areas affected during the above period:
1. New reservations, changes, cancellations, etc. made via our website by both members and non-members
2. New reservations, changes, cancellations, etc. via the member-only smartphone app
3. Access to the reservation system for corporate members
During the maintenance, the hotel will not be able to perform any operations. We apologize for the inconvenience, but please wait until the maintenance is completed.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.
Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.
Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.
1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.
(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason
Starting Wednesday, April 1, 2025, we will be changing the names of some room types.
For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.
Check-in 15:00｜
Check out 12:00
May vary depending on your plan
8-4-22 Ginza, Chuo-ku, Tokyo 104-0061
TEL 03-3572-3111
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