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HOTEL THE CELESTINE GINZA

INFORMATION

Notification

2025.01.25
important
[Important] Notice regarding demolition work on a building near the hotel

Thank you for using Hotel The Celestine Tokyo Ginza.

Demolition work on a nearby building is currently being carried out on the following dates and times.

■Dates: Friday, November 3, 2023 to Sunday, March 31, 2024 *Excluding weekends and holidays

Time:​ ​8:00​ ​to​ ​18:00

(Working hours may vary)

During the construction period, there will be times when noise and vibration will occur, which will cause a great deal of inconvenience to our users.

Thank you for your understanding.

If you have any questions or concerns, please contact the hotel.

2025.01.20
Regarding a problem with issuing receipts on the app

Due to a system error, it is currently not possible to issue receipts for prepayments on the app.
Until the error is resolved, please issue a receipt from your web personal page using a smartphone browser or a PC.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.

2024.10.02
important
Conduct Policy Against Customer Harassment 

Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.

Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.

1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.

(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason

2024.09.05
Notice regarding changes to guest room names (April 2025)

Starting Wednesday, April 1, 2025, we will be changing the names of some room types.

For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.

2024.02.16
Regarding changes to affiliated parking lot entrances and exits

Thank you very much for your continued patronage of The Celestine Hotels.

The vehicle entrance and exit for the "Nishiginza Parking Lot" affiliated with our hotel has been changed.

For details, please check the URL below.

Car entrance map | Nishi Ginza parking lot (nishiginzaparking.co.jp)

 

If you have any questions or concerns, please contact the hotel.

2024.02.14
important
Alert regarding implementation of Instagram follower campaign

Thank you very much for your continued patronage of The Celestine Hotels.
Starting today, we have started implementing a campaign exclusively for followers on Instagram where you can win a stay with breakfast included.
For campaign details, please check the official Instagram account of The Celestine Hotels.
As part of this campaign, we ask that everyone be careful of ``spoofing accounts'' pretending to be our hotel's name.

The other day, we discovered a case where a third party was using our hotel's name on SNS to send messages about winning a campaign to multiple people.
We do not ask you to enter your credit card number, expiration date, or personal information on SNS.
Please also note that we do not send messages from unofficial accounts.
If you find a suspicious account or message, please report the account as spam on various services and notify us immediately.
Please note that we are not responsible for any damage or loss caused by "impersonation accounts" that are not official accounts operated by our company.
Thank you for your understanding.

[Our official SNS account]
◆Instagram
The Celestine Hotels (@thecelestinehotels)
Mitsui Garden Hotels (@mitsuigardenhotels)
sequence MIYASHITA PARK (@sequence_miyashitapark)
sequence SUIDOBASHI (@sequence_suidobashi)
sequence KYOTO GOJO (@sequence_kyotogojo)
◆Facebook
The Celestine Hotels (Account name: The Celestine Hotels)
Mitsui Garden Hotels (Account name: Mitsui Garden Hotels)
sequence MIYASHITA PARK (Account name: sequence MIYASHITA PARK)
sequence SUIDOBASHI (Account name: sequence SUIDOBASHI)
sequence KYOTO GOJO (Account name: sequence KYOTO GOJO)
[Case of occurrence]
Sending a campaign winning message on Facebook using an account using The Celestine Hotels icon image
(Account name: congradulation******)

2023.11.24
important
Alert regarding suspicious emails pretending to be from credit card companies

We have discovered that suspicious emails are being sent to multiple people using email addresses from our domain and pretending to be from credit card companies.
Please note that we will not send emails with the name of your credit card company from our address.
If you receive a suspicious email, there is a risk of virus infection, redirection to a phishing site, unauthorized access, etc., so please do not view attachments or click on URLs in the body of the email, and delete it immediately. Thank you very much.

2023.03.31
important
Notice of change of business contents

Breakfast price change
From April 1, 2023, the breakfast price will be changed.
[Before revision] 3,300 yen (tax included)
[After revision] 3,630 yen (tax included)

14F restaurant GINZA CASITA dinner business hours change
From March 16, 2023, the dinner business hours will be changed as follows for the time being. We are open for breakfast and lunch as usual.

[Dinner hours change details]
Weekdays 6:00PM-0:00AM Last order 11:00PM
Saturdays, Sundays, and holidays 6:00PM-10:00PM Last order 9:00PM
*Dinner course last order 9:00 PM
*A la carte after 9:00PM offers light meals.

Please contact the restaurant for menu details.
GINZA CASITA (03-5537-3535)

2023.03.10
important
[Important] Notice of change in 14F restaurant GINZA CASITA dinner business hours

Thank you for choosing Hotel The Celestine Ginza.

During the following period, the business hours of GINZA CASITA on the 14th floor of the hotel will be partially changed.

We apologize for any inconvenience and thank you for your understanding.

 

Thursday, March 16, 2023 - For the timebeing

 

[Regular business hours]

Breakfast 7:00AM-12:00PM Last order 11:00AM

Lunch 12:00PM - 3:00PM Last order 2:00PM

Dinner/Bar Weekdays 6:00PM - 2:00AM Last order 1:00AM

Saturdays, Sundays, and holidays 6:00PM-10:00PM Last order 9:00PM

*Dinner course last order 9:00 PM

*A light snack is available for a la carte meals after 9:00 PM.

[Business hours after change]

Breakfast 7:00AM-12:00PM Last order 11:00AM

Lunch 12:00PM - 3:00PM Last order 2:00PM

Dinner/Bar Weekdays 6:00PM - 0:00AM Last order 11:00PM

Saturdays, Sundays, and holidays 6:00PM to 10:00PM Last order 9:00PM

*Dinner course last order 9:00 PM

*A light snack is available for a la carte meals after 9:00 PM.

 

Please contact the hotel or restaurant for details on the menu.

GINZA CASITA (03-5537-3535)

2023.02.06
important
[Important] Regarding changes to breakfast prices

Thank you for your continued patronage of HOTEL THE CELESTINE GINZA.
Due to rising food prices and other costs, we will be changing our breakfast prices from the dates below.
We apologize for any inconvenience this may cause, and we appreciate your understanding.

期日    2023年 4月 1日(土)~
【改定前】  3,300円(税込)
【改定後】  3,630円(税込)

Click here to make a reservation

Check-in 15:00
Check out 12:00

May vary depending on your plan

HOTEL THE CELESTINE GINZA