Thank you for your continued patronage of Hotel The Celestine Ginza. Sewerage construction work is scheduled to take place near our hotel on the following dates and times. ■ Dates: Monday, October7, 2024- Sunday,October20,2024
■ Time: 9:00 p.m.​-​6:00 a.m.​ ​(Work hours may vary) During the construction period, there will be periods of noise and vibration. We apologize for any inconvenience this may cause, and appreciate your understanding. If you have any questions, please contact the hotel.

Thank you for choosing Hotel The Celestine Ginza.

The 14th floor restaurant "CASITA" will be available for exclusive use during lunch time on the following dates.

Wednesday, October30,2024

Breakfast: 7:00 ~ 12:00 (last order at 11:00)

Lunchtime reservation available

Dinner: 18:00 - 24:00 (last order at 23:00)

We appreciate your understanding and cooperation in advance.

Thank you for your continued patronage of Hotel The Celestine Ginza.

In accordance with the law, we will be conducting a "Building-wide Electrical Equipment Inspection" on the following dates.

We apologize for any inconvenience this may cause to our customers.

Thank you kindly look forward for your understanding.

Date and time: Tuesday, January 14, 2025, 12:00-17:00

*All power supplies in the building will be unavailable during the inspection.

*For the safety of our guests, we ask that you refrain from staying inside the facility during the inspection.

【check out】

Please check out at 12:00 on the day of your stay. Also, we cannot accept extensions after 12:00.

【check-in】

Check-in on the day is available from 18:00 onwards. We will only be able to store your luggage until 18:00.

[Stay]

To guests staying on Tuesday, January 14th, please be sure to check the following before heading out.

・Please use the in-room safe for valuables or bring your own.

・Please be sure to unplug the cables of your computer, electronic devices, etc. from the outlet.

Please note that we cannot be held responsible in the event of data loss.

・Please refrain from storing refrigerated or frozen items in the refrigerator.

For other details, please contact the hotel.

Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.

Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.

1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.

(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason

We would like to express our deepest condolences to those who lost their lives and our sympathies to those affected by the heavy rains that occurred on the Noto Peninsula in September 2024.
We sincerely pray for the safety of everyone in the affected areas and for a speedy recovery.
Please note that we are currently collecting donations in the hotel lobby. We appreciate your kind cooperation.

Starting Wednesday, April 1, 2025, we will be changing the names of some room types.

For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.

Regarding online payment, VISA cards issued outside of Japan cannot currently be used.
We apologize for any inconvenience caused.

Starting Monday, August 6, 2024, points earned through the "Point Present Campaign" currently being held on the Mitsui Garden Hotels Accommodation and Points App will no longer be eligible for the exchange service for Mitsui Shopping Park Points.

The points earned through the point giveaway campaign can still be used to pay for accommodation or to exchange for various coupons and gifts.

For details about the point giveaway campaign, please check the campaign list on your app's My Page.
Please note that if you have already participated in the campaign, it will not be displayed in the list of ongoing campaigns.

We apologize for any inconvenience this may cause and appreciate your understanding.
We look forward to your continued support of Mitsui Garden Hotels.

*Please note that the above point exchange suspension dates may be subject to change without notice.

Thank you very much for your continued patronage of The Celestine Hotels.

The vehicle entrance and exit for the "Nishiginza Parking Lot" affiliated with our hotel has been changed.

For details, please check the URL below.

Car entrance map | Nishi Ginza parking lot (nishiginzaparking.co.jp)

If you have any questions or concerns, please contact the hotel.

Thank you very much for your continued patronage of The Celestine Hotels.
Starting today, we have started implementing a campaign exclusively for followers on Instagram where you can win a stay with breakfast included.
For campaign details, please check the official Instagram account of The Celestine Hotels.
As part of this campaign, we ask that everyone be careful of ``spoofing accounts'' pretending to be our hotel's name.

The other day, we discovered a case where a third party was using our hotel's name on SNS to send messages about winning a campaign to multiple people.
We do not ask you to enter your credit card number, expiration date, or personal information on SNS.
Please also note that we do not send messages from unofficial accounts.
If you find a suspicious account or message, please report the account as spam on various services and notify us immediately.
Please note that we are not responsible for any damage or loss caused by "impersonation accounts" that are not official accounts operated by our company.
Thank you for your understanding.

[Our official SNS account]
◆Instagram
The Celestine Hotels (@thecelestinehotels)
Mitsui Garden Hotels (@mitsuigardenhotels)
sequence MIYASHITA PARK (@sequence_miyashitapark)
sequence SUIDOBASHI (@sequence_suidobashi)
sequence KYOTO GOJO (@sequence_kyotogojo)
◆Facebook
The Celestine Hotels (Account name: The Celestine Hotels)
Mitsui Garden Hotels (Account name: Mitsui Garden Hotels)
sequence MIYASHITA PARK (Account name: sequence MIYASHITA PARK)
sequence SUIDOBASHI (Account name: sequence SUIDOBASHI)
sequence KYOTO GOJO (Account name: sequence KYOTO GOJO)
[Case of occurrence]
Sending a campaign winning message on Facebook using an account using The Celestine Hotels icon image
(Account name: congradulation******)