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Feel and take comfort in Kyoto.
Touch history, taste tradition, and be healed.
To a hideout that reflects elegance.
Experience the country, the land.
Its traditions, taste, and aesthetics.
An experience unique to the land,
deep in your memory.
A place to return to for a time that is uniquely you.
A place to return to yourself,
like a home away from home,
like a special hideout.
There is as much hospitality as there are customers.
Hospitality to each and every one of our guests for an irreplaceable comfort.
Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.
Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.
1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.
(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason
We would like to express our deepest condolences to those who lost their lives and our sympathies to those affected by the heavy rains that occurred on the Noto Peninsula in September 2024.
We sincerely pray for the safety of everyone in the affected areas and for a speedy recovery.
Please note that we are currently collecting donations in the hotel lobby. We appreciate your kind cooperation.
Thank you for using Hotel The Celestine Kyoto Gion.
We will be changing our breakfast prices from Tuesday, October 1, 2024.
We kindly ask for your understanding and cooperation.
From Tuesday, October 1, 2024: [Before revision] 3,300 yen (tax included) [After revision] 3,630 yen (tax included)
*Sales of breakfast plans with revised breakfast rates will begin on Wednesday, September 11, 2024 at 1:00 PM.
For reservations made before 13:00 on Wednesday, September 11, 2024, the previous rate will be applied.
Thank you for visiting HOTEL THE CELESTINE KYOTO GION.
We would like to announce that breakfast price will change from October 1, 2024.
We apologize for any inconvenience this may cause and ask for your understanding.
From October 1, 2024,
[Before revision]3,300 yen (including tax) / [After revision] 3,630 yen (including tax)
*Accommodation package that includes breakfast with the revised breakfast rates will begin from 13:00 on September 11, 2024.
The breakfast plan booked before 13:00 on September 11, 2024 (Wed.) will be applied to the rates before the revision.
Check-in 15:00｜
Check out 12:00
May vary depending on your plan
572 Komatsucho, Yasaka-dori, Higashioji Nishi, Higashiyama-ku, Kyoto 605-0933
TEL 075-532-3111
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