We extend our heartfelt condolences to those who lost their lives in the forest fire that occurred in Akasaki Town, Ofunato City in February 2025. We also express our sympathies to those affected by the disaster. We sincerely pray for the safety and swift recovery of everyone in the affected areas. Additionally, we are collecting donations in the hotel lobby. We appreciate your warm cooperation.
We also express our sympathies to those affected by the disaster. We sincerely pray for the safety and swift recovery of everyone in the affected areas. 
Additionally, we are collecting donations in the hotel lobby. We appreciate your warm cooperation. 
​

Due to a system error, it is currently not possible to issue receipts for prepayments on the app.
Until the error is resolved, please issue a receipt from your web personal page using a smartphone browser or a PC.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.

Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.

Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.

1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.

(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason

Thank you for using Hotel The Celestine Kyoto Gion.

We will be changing our breakfast prices from Tuesday, October 1, 2024.

We kindly ask for your understanding and cooperation.

From Tuesday, October 1, 2024: [Before revision] 3,300 yen (tax included) [After revision] 3,630 yen (tax included)

*Sales of breakfast plans with revised breakfast rates will begin on Wednesday, September 11, 2024 at 1:00 PM.

For reservations made before 13:00 on Wednesday, September 11, 2024, the previous rate will be applied.

Thank you for visiting HOTEL THE CELESTINE KYOTO GION.

We would like to announce that breakfast price will change from October 1, 2024.

We apologize for any inconvenience this may cause and ask for your understanding.

From October 1, 2024,

[Before revision]3,300 yen (including tax) / [After revision] 3,630 yen (including tax)

*Accommodation package that includes breakfast with the revised breakfast rates will begin from 13:00 on September 11, 2024.

The breakfast plan booked before 13:00 on September 11, 2024 (Wed.) will be applied to the rates before the revision.

Starting Wednesday, April 1, 2025, we will be changing the names of some room types.

For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.

In accordance with the law, we will be conducting a "Building-wide Electrical Equipment Inspection" on the following dates.

During the inspection, the entire hotel will be closed, access to the building will be restricted, and telephone service will be unavailable.

In addition, due to the inspection work, Yasaka Endo THE CELESTINE KYOTO GION (restaurant on the 1st basement floor) and Bar Oumie (lounge on the 1st floor) will also be temporarily closed.

Please note that you will be able to enter the building from 3:00 p.m. on Wednesday, January 15th.

We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.

We appreciate your cooperation.

We are performing a legal inspection of electrical equipment on the following schedule.

The entire building including the hotel will be closed and thus cannot be entered.  The phone calls will not be connected also.

Yasaka Endo THE CELESTINE KYOTO GION (the restaurant on the first basement floor) will be closed on the same date.

The entrance of the building will be opened at 15:00 of January 15^th.

We apologize for the inconvenience and thank you for your cooperation.

[Date and time of power outage of the entire building]

January 14, 2025 (Tuesday) 12:00 PM to January 15, 2025 (Wednesday) 15:00 PM

14^th January 2025 (Tue) 12：00 PM ～ 15^th January 2025 (Wed) 15：00 PM

[Yasaka Endo THE CELESTINE KYOTO GION/Yasaka Endo THE CELESTINE KYOTO GIONTemporary closed]

January 14, 2025 (Tuesday) Dinner

Wednesday, January 15, 2025 Breakfast

14^th January 2025 (Tue) Dinner

15^th January 2025 (Wed)Breakfast

[Bar Oumie Oumie Temporary closed]

Tuesday, January 14, 2025 19:00 PM - 1:00 AM

14^th January 2025 (Tue) 19：00 PM ～ 1：00 AM

Please contact the hotel for more details.

Should you have any inquiry or need further assistance, please feel free to contact the hotel anytime.

Thank you very much for your continued patronage of The Celestine Hotels.
Starting today, we have started implementing a campaign exclusively for followers on Instagram where you can win a stay with breakfast included.
For campaign details, please check the official Instagram account of The Celestine Hotels.
As part of this campaign, we ask that everyone be careful of ``spoofing accounts'' pretending to be our hotel's name.

The other day, we discovered a case where a third party was using our hotel's name on SNS to send messages about winning a campaign to multiple people.
We do not ask you to enter your credit card number, expiration date, or personal information on SNS.
Please also note that we do not send messages from unofficial accounts.
If you find a suspicious account or message, please report the account as spam on various services and notify us immediately.
Please note that we are not responsible for any damage or loss caused by "impersonation accounts" that are not official accounts operated by our company.
Thank you for your understanding.

[Our official SNS account]
◆Instagram
The Celestine Hotels (@thecelestinehotels)
Mitsui Garden Hotels (@mitsuigardenhotels)
sequence MIYASHITA PARK (@sequence_miyashitapark)
sequence SUIDOBASHI (@sequence_suidobashi)
sequence KYOTO GOJO (@sequence_kyotogojo)
◆Facebook
The Celestine Hotels (Account name: The Celestine Hotels)
Mitsui Garden Hotels (Account name: Mitsui Garden Hotels)
sequence MIYASHITA PARK (Account name: sequence MIYASHITA PARK)
sequence SUIDOBASHI (Account name: sequence SUIDOBASHI)
sequence KYOTO GOJO (Account name: sequence KYOTO GOJO)
[Case of occurrence]
Sending a campaign winning message on Facebook using an account using The Celestine Hotels icon image
(Account name: congradulation******)

Thank you for staying with us at Hotel The Celestine Kyoto Gion.

We apologize for the inconvenience, but due to the inspection of Large Public Bath facilities, Large Public Bath will be closed from 17:00 only on Tuesday, February 20, 2024.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

We have discovered that suspicious emails are being sent to multiple people using email addresses from our domain and pretending to be from credit card companies.
Please note that we will not send emails with the name of your credit card company from our address.
If you receive a suspicious email, there is a risk of virus infection, redirection to a phishing site, unauthorized access, etc., so please do not view attachments or click on URLs in the body of the email, and delete it immediately. Thank you very much.

From April 1, 2024, the age range for free co-sleeping will be revised as follows.

<Before revision, stay until March 31, 2024>
Children under 12 years old can stay free of charge using existing bedding.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
Children under the age of 12 occupying a bed alone and children over the age of 12 will be charged the same price as an adult.

<Revised stay from April 1, 2024>
Preschool children (under 6 years old) can stay free of charge by sharing the same bed.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
If a pre-school child uses a bed by himself or a child of elementary school age or older, the same price as an adult will be charged.

For detailed conditions regarding co-sleeping, please search for "sleeping" on each hotel's AI chatbot.