About MGH Rewards Club
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I would like to join the MGH Rewards Club. How do I join?

Please click "MGH Rewards Club" at the top of the homepage and proceed to "Click here for new membership".
Please enter the required information from there.

Is there an enrollment fee to join the MGH Rewards Club?

Admission fee and annual membership fee are both free.

Please tell me how to log in to "My Page".

Click the login button on the top right of the homepage.

I forgot my password.

Click the login button on the top right of the homepage, then click Forgot password?

How can I check how many points I have accumulated?

You can check it on "My Page".

What should I do if I want to change my registered data, such as my password or address?

You can change it by clicking "Confirm/Change/Unsubscribe Customer Information" on "My Page". From the viewpoint of personal information protection,
we recommend that members who currently set passwords with simple numbers or alphanumeric characters that are easily guessed by third parties change their password.

When will points exchange and grant be reflected on "My Page"?

Please note that due to computer processing it will take 3-5 days.

What kind of points can be redeemed? Also, is it possible to transfer it to a family member or friend?

Exchange items can also be used by family and friends. Click here for replacement parts

Can I earn points for eating and drinking at the hotel restaurant?

We are sorry to inform you that only room charges (excluding tax) are eligible for addition.

Can I use a hotel gift card (hotel voucher) at the restaurant?

You can use it for breakfast. Please note that lunch, dinner, coffee, etc. are not covered.
If you wish to use it for breakfast, please exchange your hotel voucher for a "breakfast voucher" at the front desk.

About accommodation

When can I make a reservation (how many days in advance)?

It depends on the hotel. Please contact the hotel you are planning to use.

The date I want to stay is currently fully booked, so is it possible to wait for cancellation?

I am sorry. We do not accept waiting lists, so please check the availability on our website.

Please tell me how to make a reservation from overseas.

Please make a reservation on the website (there is also a reservation page in English) or by calling the hotel you plan to stay at directly.

I made a reservation online, but I haven't received a reservation confirmation email.

Normally, a reservation confirmation e-mail will always be sent, but in the unlikely event that it does not arrive, there may be factors such as server connections.
Please contact the hotel where you made the reservation and we will resend it.

In the case of accommodation plans that include cash vouchers, how will the consumption tax be displayed on the receipt?

Consumption tax will be exempted for cash vouchers, so the consumption tax corresponding to the amount after deducting the amount equivalent to the cash voucher will be displayed.

Do the prices displayed in the accommodation reservation include consumption tax and service charge?

The displayed price includes tax and our hotel does not charge a service charge.
However, the Tokyo accommodation tax may be charged at hotels in Tokyo, so it will be added separately to the displayed price.

Please tell me about changing or canceling a reservation.

Cancellation fee

Number of contract applicants		No show	Staying date	The day before the staying date	9 days before the staying date	20 days before the staying date
General	up to 14 people	100%	80%	20%	−	−
group	15 or more	100%	80%	20%	10%	−
	100 or more	100%	100%	80%	20%	10%

*If you do not contact us within 2 hours of the scheduled arrival time, it may be canceled.

I would like to change or cancel a reservation made from the website, but I don't know how.

On the homepage, you can proceed from "Reservation confirmation / change / cancellation".

Is it possible to pay by credit card, travel coupon (Kinki Nippon Tourist, etc.), credit company gift card (JCB, UC, etc.)?

It depends on the hotel. We apologize for the inconvenience, but please contact the hotel you wish to use directly.

For birthdays and other anniversaries, can you prepare a cake or a surprise for some kind of celebration?

We will do our best to accommodate you. Please contact the hotel you wish to use.

I would like to know the equipment in the room (humidifier, DVD player, pot, amenities, etc.).

It depends on each hotel. We apologize for the inconvenience, but please refer to "Room Information" on each hotel page on our website, or
Please contact the hotel you wish to use directly.

I would like to know if there is Large Public Bath.

There is a large public bath in Hotel the Celestine Kyoto Gion.

About the restaurant

Is it possible for non staying guests to use the restaurant (including breakfast)?

Yes, breakfast is available for non staying guests.

Is breakfast fee for children the same as adults?

It depends on each hotel. Please contact the hotel you plan to use.

Others

I sometimes receive emails late at night or early in the morning. Why?

It may be delayed depending on the server connection. We apologize for the inconvenience and thank you for your understanding.