We will be carrying out maintenance on systems related to the Mitsui Shopping Park Members Program on the dates and times listed below.
During the maintenance period, the following MGH Rewards Club services will be unavailable:

■ Maintenance date and time
January 22, 2026 (Thursday) 4:00 AM - 5:00 AM
Tuesday, January 27, 2026, 4:00 AM to 5:00 AM

■ Services that cannot be used
・Exchange points for Mitsui Shopping Park points from the website or smartphone app
・New link/cancellation of link with Mitsui Shopping Park Members Program account

We apologize for any inconvenience caused, but we ask that you wait until maintenance is complete.
We appreciate your understanding and cooperation.

Thank you for your continued patronage of HOTEL THE CELESTINE KYOTO GION.

We will be changing our breakfast fees starting Wednesday, April 1, 2026.

We kindly ask for your understanding and cooperation.

From Wednesday, April 1, 2026: [Before revision] 3,630 yen (tax included) [After revision] 4,400 yen (tax included)

*Sales of breakfast plans with revised breakfast rates will begin on Wednesday, January 14, 2026 at 10:00 AM.

For breakfast plans booked before 10:00 on Wednesday, January 14, 2026, the previous rates will apply.

The problem with our email system that occurred around 6:00 PM on January 12th was caused by a hardware failure in an external system.
The service was restored around 9 p.m. on the same day.

Currently, the MGH Rewards Club related systems and QR check-in system are operating normally.

We deeply apologize for any inconvenience or trouble caused to our customers.

We have recently confirmed that some guests who made reservations through Booking.com have received messages via WhatsApp and other platforms, attempting to direct them to phishing websites.
Please note that Booking.com will never ask for your credit card information or request payments by email or chat messages sent in relation to your reservation.
If you receive any suspicious messages by email, SMS, WhatsApp, or other social media platforms, please do not open any attached files or click on any URL links in those messages.

Points exchange (gifts) will be shipped within the year only for applications received by Thursday, December 25th.
Orders placed after Friday, December 26th may take up to 20 days to be delivered.
We apologize for any inconvenience this may cause and appreciate your understanding.

Additionally, the MGH Rewards Club Membership Office will be closed during the following period for the New Year holidays.

Holiday Closure: December 27, 2025 (Sat) – January 4, 2026 (Sun)

For inquiries regarding accommodation, please select the hotel on this inquiry form and submit it.

URL
https://www.celestinehotels.jp/form/

As announced by Kyoto City, the accommodation tax will be revised for stays from March 1, 2026 onwards.
Accommodation tax will be collected at the hotel upon check-in.
We appreciate your understanding.

For an overview of the Kyoto City accommodation tax, please see the Kyoto City website.
https://www.city.kyoto.lg.jp/gyozai/page/0000236942.html

Recently, there have been numerous reports of mobile batteries (including other products with built-in lithium-ion batteries) overheating and catching fire both in Japan and overseas.
To ensure the safety and security of all our guests, we ask for your cooperation in observing the following regarding the use of mobile batteries in guest rooms.

1) To avoid any unforeseen circumstances such as fire, please be sure to unplug your mobile battery when you are away from your room or while sleeping.
2) When charging electronic devices such as mobile phones using a mobile battery, or when using the power outlet in your guest room to charge your mobile battery, please be careful about where you charge it.
- Places exposed to direct sunlight, such as near a window
- On flammable materials such as beds, sheets, and curtains
3) When using or charging a mobile battery, please always do so in a location where you can check its condition yourself.

Please note that if cleaning staff find any of the above conditions during room cleaning, they may move the mobile battery or stop charging it to ensure safety.

We appreciate your understanding and cooperation.

Thank you for your continued patronage of HOTEL THE CELESTINE KYOTO GION.

We will be changing our breakfast prices from Tuesday, October 1, 2024.

We kindly ask for your understanding and cooperation.

From Tuesday, October 1, 2024: [Before revision] 3,300 yen (tax included) [After revision] 3,630 yen (tax included)

*Sales of breakfast plans with revised breakfast rates will begin on Wednesday, September 11, 2024 at 1:00 PM.

For reservations made before 13:00 on Wednesday, September 11, 2024, the previous rate will be applied.

Thank you for visiting HOTEL THE CELESTINE KYOTO GION.

We would like to announce that breakfast price will change from October 1, 2024.

We apologize for any inconvenience this may cause and ask for your understanding.

From October 1, 2024,

[Before revision]3,300 yen (including tax) / [After revision] 3,630 yen (including tax)

*Accommodation package that includes breakfast with the revised breakfast rates will begin from 13:00 on September 11, 2024.

The breakfast plan booked before 13:00 on September 11, 2024 (Wed.) will be applied to the rates before the revision.

From April 1, 2024, the age range for free co-sleeping will be revised as follows.

<Before revision, stay until March 31, 2024>
Children under 12 years old can stay free of charge using existing bedding.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
Children under the age of 12 occupying a bed alone and children over the age of 12 will be charged the same price as an adult.

<Revised stay from April 1, 2024>
Preschool children (under 6 years old) can stay free of charge by sharing the same bed.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
If a pre-school child uses a bed by himself or a child of elementary school age or older, the same price as an adult will be charged.

For detailed conditions regarding co-sleeping, please search for "sleeping" on each hotel's AI chatbot.