We will be conducting maintenance on the reservation system from 3:00 a.m. to 8:00 a.m. on Wednesday, January 22, 2025.
During maintenance, all reservations made via our website and smartphone app will be unavailable.

■Date: Wednesday, January 22, 2025
■Time: 2:00 a.m. to 8:00 a.m.
■ Areas affected during the above period:
1. New reservations, changes, cancellations, etc. made via our website by both members and non-members
2. New reservations, changes, cancellations, etc. via the member-only smartphone app
3. Access to the reservation system for corporate members

During the maintenance, the hotel will not be able to perform any operations. We apologize for the inconvenience, but please wait until the maintenance is completed.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.

Thank you for your continued patronage of Hotel The Celestine Tokyo Shiba.
The entire building will be closed from 11:00 a.m. on Monday, February 24, 2025, due to electrical equipment inspection in accordance with regulations.
For this reason, on days when the facility is closed, the check-out time will be changed from the usual 12:00 PM to 11:00 AM.
Please note that we cannot accept any extensions to check-out times after 11:00 am.
In addition, all hotel facilities, including the lobby, will be closed from 11:00 a.m. onwards.
Check-in on Tuesday, February 25, 2025 will begin at 3:00 PM.

Please see below for details including business hours.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Record

1. Name of the matter: Closing of the entire building due to electrical equipment inspection and change of business hours of the building facilities.

2.Closed days:
Monday, February 24, 2025, 11:00 a.m.
Until 11:00 a.m. on Tuesday, February 25, 2025
*During the above times, you will not be able to enter the building, including the lobby.

3. Opening hours of each facility:
·stay
By 11:00 AM on Monday, February 24, 2025
*The accommodation will cease operation after check-out at 11:00 a.m.
*Check-out times cannot be extended.

Tuesday, February 25, 2025: Check-in begins at 3:00 PM.

・Restaurant (La Perouse Tokyo)
Monday, February 24, 2025 Breakfast: until 11:00 a.m. Dinner: closed
February 25, 2025 (Tuesday) Breakfast/Closed Dinner/Closed

・Cafe & Bar Lounge (Cerecroix)
February 24, 2025 (Monday) Closed all day
Tuesday, February 25, 2025 11:00am to 10:00pm Regular business hours

・Spa Amastas
February 24, 2025 (Monday) Closed all day
Tuesday, February 25, 2025 11:00am to 10:00pm Regular business hours

4. Special notes
*Entry to the building will be prohibited during times when the entire building is closed.
*The phone is available even when the facility is closed.
*Due to various circumstances, the facility's reopening time and business hours may change. Thank you for your understanding.

that's all

Guided by the philosophy of "creating a memorable hotel," Mitsui Fudosan Hotel Management will always do its best to provide services that are tailored to the needs of each and every guest, and will respond sincerely to the opinions and requests of our guests.
However, in order to deal with acts that constitute customer harassment, we have established the Mitsui Fudosan Hotel Management Customer Harassment Action Policy, as detailed below, so that our employees and related parties (hereinafter referred to as our employees, etc.) can carry out their work with peace of mind in order to realize our philosophy.

Response attitude
If customer harassment is committed against our employees, we will refuse to provide services to you. Furthermore, if we determine that the situation is serious, we will contact the police, lawyers, etc. and take strict measures, including legal action.

1. Definition of Customer Harassment
Requests whose validity is not recognized, or words, actions, or behavior that go beyond what is considered reasonable in social terms as a means or method for achieving the request.
The following are examples and are not limiting.

(1) Demanding an apology without reasonable grounds
(2) Excessive or unreasonable demands
(3) Requests for the provision of services that are excessive according to social standards
⑷Physical attacks (assault, injury)
5) Mental attacks (threats, slander, libel, insults, verbal abuse)
6. Intimidating behavior
7. Continuous and persistent behavior
8. Restrictive behavior (restricting someone for long periods of time (staying at the same place, making phone calls, and other actions that disrupt work))
9. Discriminatory behavior
⑽Sexual behavior (sexual harassment)
11. Attacks or demands made against individual employees
⑿ Recording or filming without a legitimate reason and without consent
⒀ Defamation or the provision or dissemination of false information on social media or the Internet
1. Demands for product exchanges, monetary compensation, or apologies without a valid reason

Starting Wednesday, April 1, 2025, we will be changing the names of some room types.

For the time being, there may be a mixture of old and new names displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.

Regarding online payment, VISA cards issued outside of Japan cannot currently be used.
We apologize for any inconvenience caused.

Thank you very much for your continued patronage of The Celestine Hotels.
Starting today, we have started implementing a campaign exclusively for followers on Instagram where you can win a stay with breakfast included.
For campaign details, please check the official Instagram account of The Celestine Hotels.
As part of this campaign, we ask that everyone be careful of ``spoofing accounts'' pretending to be our hotel's name.

The other day, we discovered a case where a third party was using our hotel's name on SNS to send messages about winning a campaign to multiple people.
We do not ask you to enter your credit card number, expiration date, or personal information on SNS.
Please also note that we do not send messages from unofficial accounts.
If you find a suspicious account or message, please report the account as spam on various services and notify us immediately.
Please note that we are not responsible for any damage or loss caused by "impersonation accounts" that are not official accounts operated by our company.
Thank you for your understanding.

[Our official SNS account]
◆Instagram
The Celestine Hotels (@thecelestinehotels)
Mitsui Garden Hotels (@mitsuigardenhotels)
sequence MIYASHITA PARK (@sequence_miyashitapark)
sequence SUIDOBASHI (@sequence_suidobashi)
sequence KYOTO GOJO (@sequence_kyotogojo)
◆Facebook
The Celestine Hotels (Account name: The Celestine Hotels)
Mitsui Garden Hotels (Account name: Mitsui Garden Hotels)
sequence MIYASHITA PARK (Account name: sequence MIYASHITA PARK)
sequence SUIDOBASHI (Account name: sequence SUIDOBASHI)
sequence KYOTO GOJO (Account name: sequence KYOTO GOJO)
[Case of occurrence]
Sending a campaign winning message on Facebook using an account using The Celestine Hotels icon image
(Account name: congradulation******)

We have discovered that suspicious emails are being sent to multiple people using email addresses from our domain and pretending to be from credit card companies.
Please note that we will not send emails with the name of your credit card company from our address.
If you receive a suspicious email, there is a risk of virus infection, redirection to a phishing site, unauthorized access, etc., so please do not view attachments or click on URLs in the body of the email, and delete it immediately. Thank you very much.

From April 1, 2024, the age range for free co-sleeping will be revised as follows.

<Before revision, stay until March 31, 2024>
Children under 12 years old can stay free of charge using existing bedding.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
Children under the age of 12 occupying a bed alone and children over the age of 12 will be charged the same price as an adult.

<Revised stay from April 1, 2024>
Preschool children (under 6 years old) can stay free of charge by sharing the same bed.
Please note that there is a maximum of 1 person per bed, so please make a reservation according to the number of people sleeping together.
If a pre-school child uses a bed by himself or a child of elementary school age or older, the same price as an adult will be charged.

For detailed conditions regarding co-sleeping, please search for "sleeping" on each hotel's AI chatbot.